This Service Policy applies to all services and transactions conducted through the timberlynest (hereinafter referred to as “we”) online store and is intended to define the rights and responsibilities of both parties when using the website and completing orders.
This policy applies to the entire process of accessing, browsing, and using our website, including placing orders, making payments, delivery, and after-sales services.
By using this website, you acknowledge that you have read, understood, and agreed to be bound by all terms of this Service Policy.
When using the website, you are responsible for ensuring that all information you provide is true, accurate, and complete.
We are responsible for maintaining the normal operation of the website and, within a reasonable scope, ensuring service stability and security. In the event of access delays or interruptions caused by factors beyond our control, we will make reasonable efforts to restore service but shall not be liable for any resulting indirect impacts.
All product descriptions, inventory status, and pricing displayed on the website are subject to the information shown on the website at the time of purchase.
In the event of inventory shortages, information updates, or price adjustments, we reserve the right to make updates provided that confirmed orders are not affected. Relevant changes will be communicated via website display or order notifications where applicable.
Once an order is successfully submitted and payment is completed, it will enter the processing stage.
Completion of payment constitutes confirmation of the order. We will proceed according to the order confirmation details. If any payment issues or order status changes occur, notification will be sent via email.
All shipping arrangements, including order processing timelines, are governed by our Shipping Policy.
For detailed information, please refer to:
Shipping Policy (hyperlink)
Order cancellation rules and applicable timeframes are governed by the relevant policy page.
Available cancellation options may vary depending on the order’s processing stage.
Order Cancellation Policy (hyperlink)
Conditions, procedures, and timelines for returns and exchanges are governed by the applicable policy page.
Return & Exchange Policy (hyperlink)
Refunds will be processed when applicable and issued through the original payment method or another feasible method.
Refund processing time depends on the order status, payment method, and verification results.
We will notify you of refund progress via email once the refund has been initiated.
If any disputes arise during the provision of services or transactions, we encourage resolution through communication as a priority.
We comply with Australian law, including GDPR requirements. We reserve the right to update this policy and will notify users of any relevant changes.
We value the security of your personal information and collect and use data only to the extent necessary to provide our services.
All information is managed and protected in accordance with established procedures and is not used for purposes unrelated to the services provided.
All text, images, layouts, and related content displayed on the website are protected by applicable intellectual property laws.
Unauthorized reproduction, distribution, or use in any form is prohibited without prior permission.
To the extent permitted by applicable law, we shall not be liable for indirect impacts arising from the normal use of the website or services.
Any liability shall be reasonably limited to the actual order amount or the amount paid by the user.
We reserve the right to modify this Service Policy as required by operational needs.
Updated content will be published on the website and will take effect immediately. Users are encouraged to review the policy regularly for the latest information.
If you have any questions regarding this Service Policy or related services, please contact us:
Address: 3454 W 47TH ST UNIT 2, CLEVELAND, OH, 44102, US
Customer Service Phone: +1 (330) 333-8942
Customer Service Email: safehelpvip@timberlynest.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
This Service Policy is subject to the version displayed on the website and remains applicable to all online services provided by timberlynest.
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