This Refund Policy applies to refund-related matters for orders placed through the timberlynest (hereinafter referred to as “we”) online store. It is intended to explain the principles, procedures, and responsibility boundaries for refunds under different transaction scenarios. This policy shall be read in conjunction with other policies published on the website.
Subject to the actual transaction process and completion of necessary verification, refunds generally apply under one of the following circumstances:
A cancellation request is submitted before order processing or shipment and the cancellation has been confirmed
The product has completed the return process and the refund request has been reviewed and approved
Whether an order enters the refund process will be determined based on the order status, time of request, and the results of actual verification.
Refunds will be issued through the original payment method and returned to the payment account used at checkout, including Visa or MasterCard.
After the refund instruction is issued, processing times may vary depending on the bank or payment institution involved. Under normal circumstances, the refund is expected to be credited within 3–5 business days.
If there is a significant delay in receiving the refund, you may contact us using the details provided below for verification.
During the refund process, issues such as delayed status updates, discrepancies in refunded amounts, or processing delays by payment providers may occur.
To assist with verification, please provide your order number and relevant payment information when contacting us. We will review the available records and assist in advancing the resolution process where appropriate.
Refund decisions are made based on the actual order and transaction circumstances.
Delays caused by payment channel rules, banking system processing cycles, or inaccuracies in submitted information are outside our direct control. However, we will provide reasonable assistance with communication and inquiry within our scope.
If you have any questions regarding this Refund Policy or the refund status of a specific order, please contact us through the following channels:
Address: 3454 W 47TH ST UNIT 2, CLEVELAND, OH, 44102, US
Customer Service Phone: +1 (330) 333-8942
Customer Service Email: safehelpvip@timberlynest.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
This Refund Policy is subject to change based on operational requirements. The version currently displayed on the website shall prevail. We recommend reviewing this policy before placing an order or submitting a related request to ensure you are aware of the most up-to-date information.
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