This Shipping Policy applies to all orders placed through the timberlynest (hereinafter referred to as “we”) online store and is intended to clearly explain our delivery and transportation arrangements.
We currently offer shipping services within Australia only.
Shipping to countries or regions outside Australia is not supported at this time.
Shipping fees are calculated based on the order amount:
Orders of AUD 50 or more (including AUD 50): Free shipping
Orders under AUD 50: A flat shipping fee of AUD 4.99
All applicable shipping fees will be clearly displayed on the checkout page.
Business hours: 9:00 – 18:00
Orders paid before 18:00 will begin processing on the same business day
Orders paid after 18:00 will be processed starting the next business day
Orders placed on non-business days will be processed on the following business day
Once payment is confirmed, orders enter the processing stage:
Processing time: 1–3 business days
After processing is completed, the order will be prepared for shipment
After shipment:
Estimated total delivery time: 13–15 business days
Actual delivery time may vary depending on region, weather conditions, or peak logistics periods
Depending on the delivery address and shipping arrangement, one or a combination of the following carriers may be used:
SEUR
Redur Spain
MRW
Australia Post
PackLink
The specific carrier will be confirmed in the shipping notification.
Once the order has been shipped, you will receive a confirmation email containing:
Order number
Payment invoice details
Shipping carrier information
You may visit the “Order Tracking” page on our website and enter your email address or phone number along with the order number to check the real-time status of your order.
1. Damaged or Lost Items
If your order is visibly damaged or lost during transit, please contact us as soon as possible after delivery and provide relevant supporting evidence. We will assist in resolving the issue.
2. Shipping Modifications and Cancellations
Once an order has entered processing or shipment, shipping details may no longer be modified or canceled. This depends on the actual order status.
3. Delivery Address Accuracy
Please ensure that your delivery address is complete and accurate at the time of purchase. Any delivery issues caused by incorrect or incomplete address information will be the responsibility of the purchaser.
Please inspect the outer packaging upon delivery
If you notice damage, deformation, or other abnormalities, record this at the time of receipt
If possible, we recommend taking photos as evidence for future reference
If you have any questions regarding this Shipping Policy or your order delivery, please contact us through the following channels:
Address: 3454 W 47TH ST UNIT 2, CLEVELAND, OH, 44102, US
Customer Service Phone: +1 (330) 333-8942
Customer Service Email: safehelpvip@timberlynest.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
This Shipping Policy may be updated based on operational needs.
The latest version published on the website shall prevail.
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