Payment Methods

Payment Methods

This Payment Methods policy applies to all order payments made through the timberlynest (hereinafter referred to as “we”, “us”, or “our”) online store. It is intended to help you understand the accepted payment card types, fee structure, and related handling principles.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Visa

• MasterCard

All orders are settled in Australian Dollars (AUD). The amount displayed on the checkout page represents the total amount payable for your order.

2. Payment Security

We place great importance on the security of your payment information.
All payment details are transmitted, verified, and processed through secure channels. We do not store your card number, expiry date, or security code.
Payment information is entered and used solely for the purpose of completing the current transaction.

3. Order Cost Details

The total order amount consists of the following components:

• Product price

• Shipping fee (if applicable)

The product prices displayed on the order page already include applicable charges, such as Australian Goods and Services Tax (GST, 10%), where relevant.
No additional charges will be applied at checkout beyond those clearly shown on the payment page.

4. Payment Issue Handling

If you encounter issues during payment, such as transaction failure, duplicate charges, incorrect amounts, or delayed order status updates, we recommend first checking your card status and network connection.
If the issue persists, please contact us and provide your order number and relevant payment details so that we can assist with verification and resolution.

5. Responsibility Statement

Payment results are subject to processing by card-issuing banks and related payment systems.
Issues caused by bank response delays, network fluctuations, or incorrect information entered during payment are beyond our direct control. However, we will provide reasonable assistance to help with enquiries and communication where possible.

6. Contact Us

If you have any questions regarding payment methods or the status of your order payment, please contact us using the details below:

Address:
3454 W 47TH ST UNIT 2, Cleveland, OH 44102, USA

Customer Service Telephone:
+1 (330) 333-8942

Customer Service Email:
safehelpvip@timberlynest.com

Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)

This Payment Methods policy is subject to the content currently displayed on the website and applies to all online payment and transaction processes provided by us.