Order Cancellation Policy
Order Cancellation Policy
This Order Cancellation Policy applies to all orders placed on the timberlynest (hereinafter referred to as “we”, “us”, or “our”) online store. It outlines the cancellation conditions, procedures, and related refund arrangements based on different order statuses.
1. Order Cancellation Conditions
Whether an order can be cancelled depends on the time of purchase and the current processing status:
Orders within 42 hours of placement and not yet dispatched
Orders meeting these conditions may be cancelled directly and will enter the relevant cancellation process.
Orders placed more than 42 hours ago or already in the dispatch/shipping stage
Such orders cannot be cancelled directly. If cancellation is still required, please contact us after delivery to apply for a return and refund, subject to the actual circumstances.
For further details, please refer to our Return & Exchange Policy available on the website.
2. Order Cancellation Process
If your order meets the cancellation conditions, please submit a request using the following method:
Contact our customer service team by email or telephone and provide the order number, proof of payment, and any other necessary information to allow us to verify the order status.
Once the request is received, our customer service team will process it accordingly and notify you of the outcome. If applicable, refund arrangements will be made thereafter.
3. Refund Process
Once an order cancellation request has been approved, refunds will be handled as follows:
Refund method:
Refunds will be returned to the original payment card used at checkout, including Visa and MasterCard.
Processing time:
Depending on the processing efficiency of the card-issuing bank, refunds are typically completed within 3–5 working days.
If the refund does not appear after this period, please contact us for further assistance.
For more information regarding refunds, please refer to our Refund Policy on the website.
4. Contact Us
If you have any questions regarding this Order Cancellation Policy or the status of a specific order, please contact us using the details below:
Address:
3454 W 47TH ST UNIT 2, Cleveland, OH 44102, USA
Customer Service Telephone:
+1 (330) 333-8942
Customer Service Email:
safehelpvip@timberlynest.com
Service Hours:
Monday to Friday, 9:30–12:00 and 14:00–18:30 (GMT)