Additional Legal Notice
Additional Legal Notice
This Additional Legal Notice applies to supplementary information relating to the operation, transactions, and service provision of the timberlynest (hereinafter referred to as “we”, “us”, or “our”) online store. It is intended to help you gain a more comprehensive understanding of relevant arrangements and applies in conjunction with other policies published on the website.
1. Business Transparency
We value clarity and readability in the presentation of information.
Product descriptions, pricing structures, and related policies displayed on the website are prepared based on currently available information and are intended to assist you in making informed decisions before placing an order. The content shown on the website shall prevail and may be adjusted as operational needs require.
2. Business Nature and Dispatch
We provide products and related services exclusively through online channels and do not offer offline transactions or on-site delivery.
Once an order has been confirmed, it will enter the standard processing and dispatch stage. Progress should be referenced according to the order status and on-page notifications. Processing timelines may vary between orders and are subject to actual circumstances.
3. Customs and Tax Compliance (VAT & DDP)
Tax and customs arrangements related to orders are incorporated into the product pricing structure.
Where applicable, delivery is completed under Delivered Duty Paid (DDP) terms to reduce additional procedures at the point of receipt. Relevant charges will not be collected separately upon delivery.
4. Right of Cancellation and Refunds
Subject to applicable conditions, we offer a 40-day return and exchange service without a stated reason, calculated from the date of receipt.
This period is intended to provide customers with reasonable time to inspect and assess product suitability. The handling of returns, exchanges, and refunds will be evaluated based on order status, product condition, and the relevant policies published on the website. Specific procedures shall follow the applicable policy descriptions.
5. Payment and Data Security
Payments are processed through secure channels, and information used for transaction verification is limited to what is necessary for the specific payment.
We do not store sensitive payment information such as card numbers, expiry dates, or security codes. Data related to our services is used and managed only to support order processing, communication, and necessary record-keeping.
6. Warranties and Service Information
Products and services are provided based on order confirmation details and information displayed on the website.
Related descriptions are prepared according to current operational conditions and may be adjusted as circumstances change. The scope of services is subject to the actual transaction and applicable policies.
7. Complaints and Contact
If you have any questions regarding products, service processes, or policy content, or wish to provide feedback, please contact us using the details below:
Address:
3454 W 47TH ST UNIT 2, Cleveland, OH 44102, USA
Customer Service Telephone:
+1 (330) 333-8942
Customer Service Email:
safehelpvip@timberlynest.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
8. Dispute Resolution
If a dispute arises during the use of our services or the completion of a transaction, we recommend attempting resolution through communication and mutual consultation in the first instance.
We comply with applicable Australian laws and data protection regulations, including the GDPR. We reserve the right to update this policy and will notify users of any relevant changes where required.
This Additional Legal Notice is subject to the content currently displayed on the website and remains in effect as a supplementary statement to our related policies.